It's an enormous and extraordinarily detailed open letter, but here's a passage which stood out to us:
Only one month after the catastrophic events of September 11; while many agents were working around the clock to obtain leads and information, and to investigate those responsible for the attacks, those with possible connections to the attack, and those who might be planning possible future attacks; the bureaucratic administrators in the FBI's largest and most important translation unit were covering up their past failures, blocking important leads and information, and jeopardizing on going terrorist investigations. The supervisor involved in this incident, Mike Feghali, was in charge of certain important Middle Eastern languages within the FBI Washington Field Office, and had a record of previous misconducts. After this supervisor's several severe misconducts were reported to the FBI's higher-level management, after his conducts were reported to the Inspector General's Office, to the United States Congress, and to the 9/11 Commission, he was promoted to include the FBI's Arabic language unit under his supervision. Today this supervisor, Mike Feghali, remains in the FBI Washington Field Office and is in charge of a language unit receiving those chitchats that our color-coded threat system is based upon. Yet your report contains zero information regarding these systemic problems that led us to our failure in preventing the 9/11 terrorist attacks. In your report, there are no references to individuals responsible for hindering past and current investigations, or those who are willing to compromise our security and our lives for their career advancement and security. This issue, as with others, is systemic and departmental. Why does your report choose to exclude this information and these serious issues despite all the evidence and briefings you received? Why does your report adamantly refrain from assigning any accountability to any individuals responsible for our past and current failures? How can budget increases address and resolve these intentional acts committed by self-serving career civil servants? How can the addition of a new bureaucratic layer, "Intelligence Czar", in its cocoon removed from the action lines, address and resolve this problem?